Refund policy

If you are in any way unhappy with your goods you may send them back for a full refund, exchange or credit note excluding the p&p. 

To cancel your order or return it or if you have any queries:

Please contact us in writing by email to info@cocobarclay.com or in writing to the address below.

Return address: 

Returns

26 Harbour St, Ramsgate CT11 8HA

Items ordered must be returned within 14 days of receipt before we can issue a refund.

Goods must be returned unused. We cannot refund used or customer damaged items (your statutory rights are not affected). 

Please note that we are not responsible for return postage. When you return goods, please retain proof of posting (we recommend using a trackable service). Without this we cannot be responsible for any items that fail to reach us.